Shipping Policy

Shipping Policy

Welcome to Gem Iconic – One Stop Gem Shop! We aim to provide you with the best shopping experience, including reliable and efficient shipping services. Please read our Shipping Policy carefully to understand how we handle the delivery of our products.

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1. Shipping Locations

We currently ship our products across all regions of India having pin codes serviced by most national couriers.

If you are located outside the serviceable pin code zones and wish to place an order, please contact our customer support team for assistance.

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2. Order Processing Time

• Orders are typically processed within 1–2 working days of payment confirmation.
• Custom or made-to-order items may require additional processing time. Any additional processing time, where applicable, will be communicated to the customer.

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3. Shipping Methods and Delivery Time

We have partnered with reputed courier services to ensure timely and secure delivery.

Our shipping partners include DTDC, Amazon Logistics, Ekart Logistics, India Post, Trackon, Bluedart, Tirupati Courier or similar national couriers.

The estimated delivery time is:

• Standard Shipping: 4–8 business days, depending on the destination pin code.

Delivery timelines are estimates and may vary due to factors such as courier operations, weather conditions, public holidays, remote locations, unforeseen delays or other circumstances beyond our control.

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4. Shipping Charges

• Free Shipping: Available on a single order with a total value of ₹999 or above.
• Standard Shipping: A flat shipping charge of ₹99 will be applicable on orders below ₹999.

Any applicable shipping charges will be displayed at the time of checkout.

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5. Packaging

All our products are securely packed to help ensure they reach you safely and in good condition.

For added protection, high-value items may be shipped with tamper-proof seals and/or insurance, where applicable.

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6. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS, where applicable.

You can use the tracking number to track the status of your shipment through the respective courier partner’s tracking system.

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7. Delivery Issues

• If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.
• If you receive a product that is damaged, defective, incorrect, tampered with or missing, please notify us within 3 days of delivery.
• For damage, tampering or missing-item claims, an unboxing video is strongly required to help us verify the condition of the package and its contents at the time of delivery.
• Please provide clear photographs of the product, packaging, shipping label and any visible damage, along with the unboxing video.
• We will review the information provided and may request additional photographs, videos or other information necessary to verify the claim.
• For an approved claim, Gem Iconic will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.
• Where required, we may ask you to return the product to us for inspection. Gem Iconic will arrange or reimburse the return shipping, as applicable.
• Where a reverse-pickup facility is available and offered by Gem Iconic, the customer may be provided with a reverse-pickup option as instructed by customer care.
• For further details regarding returns, refunds, exchanges and damaged or defective products, please refer to our Returns and Refund Policy.

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8. Return to Sender (RTS)

• If a delivery attempt is unsuccessful due to an incorrect/incomplete address, recipient unavailability, refusal to accept the package, or any other reason attributable to the customer, the shipment may be returned to Gem Iconic.
• Once the returned shipment is received by Gem Iconic, the product amount paid will be refunded to the customer.
• Original shipping charges are non-refundable for customer-attributable RTS cases. Any applicable RTS/return shipping charges incurred by Gem Iconic may also be deducted from the refund, where applicable.
• If the RTS occurs due to an error attributable to Gem Iconic or the courier, the case will be reviewed and the applicable refund will be processed accordingly.
• If re-delivery is requested after an RTS, additional shipping charges may apply.

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9. International Shipping

Currently, we do not offer international shipping.

For specific inquiries regarding international orders, please contact our customer support team.

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10. Business Days

For the purpose of this Shipping Policy, business/working days exclude Sundays and public holidays.

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11. Changes to the Shipping Policy

Gem Iconic may update this Shipping Policy from time to time.

Any changes will be posted on this page and will generally apply to orders placed after the revised policy becomes effective, unless otherwise required by applicable law.

We recommend reviewing this policy periodically for any updates.

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12. Contact Us

If you have any questions or require further assistance regarding shipping or delivery, please contact us:

Email: contact@gemiconic.com
Phone: +91 96800 10250
Customer Support Hours: Monday to Saturday, 11:00 AM to 6:00 PM IST

Thank you for choosing Gem Iconic. We look forward to serving you.