Privacy Policy

1. Introduction

At Gem Iconic, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you interact with our website and services.

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2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and shipping/billing address.

Order Information: Details of products purchased, order history, and information related to returns, refunds or exchanges.

Payment Information: Payment details are processed securely through third-party payment providers. We do not generally store complete payment credentials such as card details.

Website Usage: Information collected through cookies and similar technologies, such as browsing activity and website usage.

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3. How We Use Your Information

Your information may be used to:

• Process and deliver orders.
• Provide customer support and handle returns, refunds and exchanges.
• Improve our website, products and services.
• Send promotional communications where you have opted in.
• Prevent fraud or unauthorized activity.
• Comply with applicable legal and regulatory requirements.

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4. Data Protection and Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

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5. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with:

• Payment service providers, to process payments and refunds.
• Shipping and courier partners, to fulfil and deliver orders.
• Service providers, where required to operate and improve our website and services.
• Legal or government authorities, where required by applicable law or to protect our legal rights.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember preferences and understand website traffic and usage.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

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7. Your Rights

Subject to applicable law, you may request to:

• Access or correct your personal information.
• Request deletion of your personal information, subject to legal or other legitimate retention requirements.
• Withdraw consent for promotional communications.
• Raise a concern or complaint regarding the handling of your personal information.

For any privacy-related request, please contact us using the details provided below.

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8. Third-Party Links

Our website may contain links to third-party websites. Gem Iconic is not responsible for the privacy practices or content of these external websites.

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9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services and fulfil the purposes described in this policy, unless a longer retention period is required by law.

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10. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

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11. Changes to this Privacy Policy

Gem Iconic may update this Privacy Policy from time to time. Any changes will be posted on this page and will generally apply from the date the revised policy becomes effective, unless otherwise required by applicable law.

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12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of personal information, please contact us:

Email: contact@gemiconic.com
Phone: +91 96800 10250
Customer Support Hours: Monday to Saturday, 11:00 AM to 6:00 PM IST

Thank you for trusting Gem Iconic with your information.